Position Summary

We are looking for an energetic and passionate Server to join our team at Ling & Louie's Asian Bar and Grill. As a Server, you will be the face of our restaurant, ensuring guests have an unforgettable dining experience. You will take orders, serve food and drinks, and maintain a positive atmosphere in the restaurant. If you are dedicated to providing excellent service, love working in a fast-paced environment, and have a passion for hospitality, we'd love to meet you!

This is a non-exempt, tipped position.

Essential Job Functions

• Hospitality
• Greet guests warmly and create a welcoming atmosphere.
• Provide detailed menu information and answer guest questions.
• Accurately take food and drink orders using the POS system.
• Follow the Hospitality Sequence to ensure guest satisfaction and address concerns promptly.
• Exemplify Ling & Louie’s Restaurants’ Core Values and deliver signature hospitality.
• Order Fulfillment
• Assemble and package food orders following restaurant standards.
• Serve food and beverages promptly and courteously.
• Maintain a clean and organized service area and dining room.
• Ensure smooth food and beverage flow, staying informed of menu changes, VIP orders, and special requests. Cash Handling
• Process guest payments accurately, including cash, credit, and debit transactions.
• Manage cash responsibly and report any discrepancies to management.
• Team Collaboration
• Work closely with the kitchen and front-of-house teams to ensure exceptional guest experiences.
• Assist with restocking supplies and maintaining operational readiness.
• Follow all safety, sanitation, and health guidelines and standards.
• Uphold Ling & Louie’s standards and procedures in daily duties.
• Guest Engagement
• Build lasting relationships with guests to encourage repeat visits and loyalty.
• Promote daily specials, events, and restaurant promotions to enhance the guest dining experience.
• Maintain comprehensive menu knowledge and provide personalized recommendations.
• Meet and exceed established key performance indicators (KPIs) for guest satisfaction, sales, and overall service performance.

Qualifications:

• Previous experience in customer service or food service role preferred but not required.
• Excellent people and organizational skills.
• Excellent communication and interpersonal skills.
• Outgoing, energetic personality with a positive attitude.
• Ability to read, write, speak and understand English.
• Ability to work varying shifts and maintain attendance in accordance with Company policy.
• Ability to learn and demonstrate menu knowledge, including food and beverage preparation, and wine and beer descriptions.
• Ability to learn and operate a keyboard and POS system.
• Ability to pay attention to detail in a fast-paced environment, handle multiple tasks and have a high level of patience.
• Ability to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds.

Benefits:

• Competitive hourly wage plus tips.
• Flexible scheduling.
• Employee discounts on meals.
• Opportunities for advancement within the company.
• Supportive and friendly work environment.
• Health benefits for full-time employees after 180 days of employment.

We would like to bring a couple of policies to your attention. Ling & Louie’s Restaurants (Ling & Louie’s Asian Bar and Grill, Ling’s Wok Shop, and Ghost Street Asian Taqueria) prohibits the use of drugs and alcohol while in the workplace or on restaurant property. Also, sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated.